At HiveiQ, we are committed to providing you with a seamless and satisfactory shopping experience. This Shipping Policy outlines our procedures and guidelines regarding the shipping and delivery of products purchased through our website or other sales channels. Please read this policy carefully to understand how shipping is handled.

1. Order Processing: a. Once you place an order, our team will verify and process it within 2 business days. Please note that business days exclude weekends and public holidays. b. Orders received after 3pm will be processed the following business day. c. We reserve the right to cancel or delay an order due to unforeseen circumstances such as product unavailability or payment verification issues. In such cases, we will notify you promptly and provide alternative solutions if available.

2. Shipping Methods and Timeframes: a. We offer various shipping methods, including standard ground shipping, expedited shipping, and international shipping, depending on your location and the products purchased. b. Shipping timeframes may vary based on the shipping method chosen, destination, and any unforeseen circumstances beyond our control (e.g., weather conditions, customs delays, or carrier issues). c. Estimated delivery timeframes will be provided during the checkout process or in your order confirmation email. d. Please note that shipping timeframes provided are estimates, and we cannot guarantee delivery dates. However, we strive to fulfill and deliver orders within the specified timeframes to the best of our ability.

3. Shipping Charges: a. Shipping charges are calculated based on various factors, including the shipping method selected, destination, package weight, and dimensions. b. The applicable shipping charges will be displayed during the checkout process or provided in your order summary. c. Any additional customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Please check with your local customs office for more information on applicable charges.

4. Order Tracking: a. Once your order is shipped, we will provide you with a tracking number and relevant tracking information via email. b. You can use the tracking number to monitor the progress of your shipment on the respective carrier's website or through our website's tracking portal. c. Please note that tracking information may take some time to be updated, especially during peak shipping periods or when crossing international borders.

5. Shipping Restrictions: a. We currently ship to Australia. For destinations not listed, please contact our customer support team to inquire about availability. b. Certain products may have additional shipping restrictions due to legal, regulatory, or safety reasons. These restrictions will be clearly communicated on the product page.

6. Undeliverable Packages: a. In the event that a package is deemed undeliverable by the carrier or returned to us due to an incorrect or incomplete shipping address provided by the customer, we will contact you to verify the correct address. b. Additional shipping fees may apply if the package needs to be reshipped due to an address error on the customer's part. c. If we are unable to reach you within a reasonable timeframe or the correct address cannot be verified, we reserve the right to cancel the order and issue a refund minus any applicable shipping fees and restocking charges.

7. Damaged or Lost Packages: a. We take utmost care in packaging and shipping your order to ensure it arrives in good condition. However, if your package arrives damaged or is lost during transit, please contact our customer support team immediately. b. For damaged packages, please provide photographic evidence of the damaged product and packaging to facilitate the claims process. c. We will work with you and the shipping carrier to resolve the issue and, if necessary, initiate a claim. Please note that claim resolution times may vary.

8. Returns and Exchanges: Our Shipping Policy primarily covers the shipping and delivery of products. For information on returns, exchanges, and our overall refund policy, please refer to our separate Returns and Refunds Policy.

Please remember that this Shipping Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates. If you have any questions or require further assistance, please contact our customer support team, who will be happy to assist you.